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The Business Case

If healthy, quick food seems like an oxymoron, you haven’t been to Burgerville, a chain of 39 Pacific Northwest quick-service restaurants. Burgers here are made from pastured vegetarian-fed and antibiotic-free beef. The eggs on our breakfast biscuits are from cage-free hens that have never been treated with antibiotics. Salads offer mixed greens topped with smoked salmon and Oregon hazelnuts. Even desserts and sides rely on seasonal, local ingredients—blackberry milkshakes are only available in season, as are the hand-prepared buttermilk-battered onion rings made from Walla Walla sweet onions grown in Washington and Oregon.

Burgerville purchases wind power credits equal to 100 percent of our electricity use, recycles used canola oil into biodiesel, and offers its hourly employees an affordable $15-a-month health-care plan. In recent years, we transformed our business plan, focusing on aligning all parts of our company with our values, finding new ways to serve our employees and guests and sharing our story along the way. The results were double-digit same store sales increases in 2006 and 2007. We are clear that conducting business sustainably is good business.

 

Employee-Led Recycling & Composting Program

Composting and recycling waste is good business and good for our community--Burgerville has found the cost to recycle is less than garbage removal fees. No additional crew or special equipment was required to establish our programs, and we expect to save a minimum of $100,000 in annual hauling fees when we meet our diversion goals.

In October 2007, we announced that our pilot Recycling and Composting Program is being expanded across the entire chain. Our goal is that all 39 restaurants are fully recycling and composting in 2008. Initial waste analysis found that we can divert 85 percent of our waste out of landfills. Since Burgerville generates 340 tons of waste each month, recycling or composting 85 percent will make a substantial difference for the environment. In the first five months, 35 of the 39 restaurants recycled everything from plastic to glass to paper to tin. And 14 of these restaurants are doing both recycling and composting: all food waste and food-soiled paper and packaging are being turned into nutrient-rich compost that will return to nourish the soil.

Burgerville believes that a commitment to each employee’s leadership development allows for an employee to fully contribute their creativity and their passion in their daily work. It is this investment in people development that has allowed the company to innovate in ways that create business value and are good for the community. An excellent example of an employee who has made an innovative contribution as a result of Burgerville’s culture and development is Amaranth Wilson.

Ms. Wilson has been key in the development of the expanded Burgerville recycling and composting program from the beginning. Wilson worked as an assistant restaurant manager and was empowered to contribute her personal passion and commitment to the environment to develop this program and train others to make the program a success. Wilson has been working with employees at all Burgerville restaurants to implement the composting and recycling into the day-to-day procedures. The Portland’s Office of Sustainable Development has found that 75 percent of waste generation comes from the business sector. It’s easy to see that businesses can make a big impact in reducing waste. For more information on improving your workplace recycling and composting program, visit http://www.recycleatwork.com/ or call Metro Recycling Information Center at (503) 234-3000.


 
Affordable Employee Health Care Initiative

In a time when most companies are cutting back on healthcare for employees, Burgerville is taking a bold step in the other direction. Effective January 2006, the company introduced new healthcare packages for hourly employees and their families that decreased the employees’ premium costs. These packages are unique in that Burgerville contributes more than 90 percent of the cost of both its employees’ and their dependents’ healthcare plan, following through on its commitment to ensure that the company’s employees are healthy and well.

Hourly employees with six months of service and working 20 hours a week are eligible for coverage at a cost of only $15 a month. The Holland pays 95% of the premium for individual employees as well as 90% of the cost for their dependents. “We are not aware of another restaurant company doing this,” stated Jack Graves, chief cultural officer for Burgerville. In fact, according to PayScale, Inc., a leading provider of online compensation information with access to accurate data for both employees and employers, 60 percent of those working in the quick service restaurant (QSR) field do not have any form of medical insurance.

 
Converting Used Cooking Oil to Biodiesel

At Burgerville, we recycle used cooking oil from our 39 restaurants into biodiesel fuel, a cleaner burning blend of diesel fuel.

In 2007, we delivered 53,000 gallons of cooking oil to refineries for recycling. The oil was converted locally into approximately 39,750 gallons of biodiesel for use by diesel-powered commercial trucks and cars.

 
Wind Power

From the beginning, it has been Burgerville’s intention to demonstrate the regional value of sustainable business practices so that other local partners, colleagues, peers, employees and guests could see the return in making a similar commitment.  Wind technology has come a long way since the early 1970s, and Burgerville has been at the forefront of adopting this in each of their restaurants and corporate headquarters. Burgerville’s executive leadership team personally enrolled in a renewable energy program with their local utility provider and later had a company meeting during which representatives from three different utility companies further educated the management team and encouraged implementation within their restaurant teams, families and friends.

Burgerville purchases 100 percent renewable wind power credits equal to the total energy use in all 39 Burgerville locations and its corporate headquarters. By using wind power for all of its restaurants and its corporate headquarters, the company avoids adding 17.4 million pounds of CO2 to the region annually. Eliminating this volume of harmful greenhouse gases is the equivalent of taking approximately 1,700 cars off the road or reducing the number of miles driven in the region by 19 million.

Burgerville purchases its renewable “clean” wind power from large-scale wind farms located throughout the region, and the company only purchases wind power from energy providers that are environmentally sensitive to their locales. The slow-motion, large windmills create a significant amount of energy while also being animal friendly. Many businesses and individuals throughout the community have joined Burgerville in its pledge to alternative sustainable practices by adopting wind power. Wind power represents the opportunity to help preserve natural resources and sustain clean rivers, vital forests, abundant wildlife and clean air, all in the interest of healthy, thriving communities. 

 
People Development
Central to the heart of the company, Burgerville people are at the center of what allows our company to live its values to their fullest extent. Without strong, vibrant, healthy people, there can be no healthy family or healthy community. At Burgerville, we believe in developing people throughout our organization. Leading and thriving in the midst of change calls for alert, reflective and creative people—people who are flexible in the face of change and who bring their spirit and imagination to bear on the problems and issues at hand. By growing their leadership abilities, employees learn how to powerfully manage change and serve with love no matter the circumstances they encounter. Leadership at this level contributes innovation and creates sustainable impact, which grows our business and serves our community.
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